Allocate specific staff members to each department. Ensure that each department has enough staff to handle the incoming ticket volume.
Use WHMCS's automation settings to escalate tickets that haven't been addressed within a certain timeframe.
While canned responses are useful, make sure to personalize them when necessary to address specific customer needs.
Use ticket filters to sort and organize tickets based on various criteria like status, department, or priority.
Set up email piping to allow customers to create and respond to tickets directly via email. This increases customer convenience and speeds up ticket resolution.
Generate regular reports on ticket handling to evaluate staff performance and workload distribution.