Set up departments in WHMCS and configure ticket routing rules to ensure tickets are automatically assigned to the right team.
Create categories for different types of issues (e.g., billing, technical support, sales) to help in organizing and routing tickets efficiently.
Use canned responses for common issues to save time and ensure consistency in communication.
Configure email notifications to keep clients informed about ticket status updates and to alert staff about new or updated tickets.
Integrate WHMCS with your CRM system to have a complete view of customer interactions and history.
Use custom fields to capture additional information needed to resolve tickets more efficiently.